Support
How to reach us, what to include, and what to expect.
Reach us
The support contact for our apps and this site is published here when the first app is listed. Until then, invited beta testers use the channel they were invited through.
What to include
- Which app and which version (shown in the app's settings or on its store page).
- Your device model and its operating system version.
- What you did, what you expected, and what happened instead.
What we do and do not do
- Refunds for store purchases are handled by Apple or Google through their own refund process.
- We do not ask for passwords, payment details or account recovery codes over support.
- Studio accounts have no password reset service; keep your password safe.